Your runway to clarity. Built for the hustle, designed for your peace of mind.
Welcome to the Paper Plane Shop FAQ. We’re here to ensure your experience—from browsing our latest drops to international delivery—is seamless. You’re moving fast, and so are we. Below, find answers to the most common questions about our gear, shipping, returns, and more.
✈️ ABOUT US & OUR PRODUCTS
Who is the Paper Plane Shop customer?
Our gear is built for the global hustler—the creator, the trendsetter, the individual who dresses with intention from Tokyo to Albuquerque. If you value bold statements, premium essentials, and a seamless global experience, you’re our crew.
What’s the style and quality of your products?
We specialize in statement pieces and wardrobe essentials. Think premium heavyweight fabrics, bold graphics (like our Global Warning Collection), custom embroidery, and versatile staples (Planes Essentials). From Signature Hoodies and Relaxed Cargos to limited-edition collaborations, every item is inspected and packed with purpose.
What product categories do you offer?
Explore everything from headwear (Beanies, Bucket Hats, Dad Hats, Fitteds) to full Sets and Outerwear. Dive into curated collections or shop all at once. New arrivals like our Fall II Delivery drop regularly.
🌎 SHIPPING & DELIVERY
Where do you ship?
We ship worldwide to match your global lifestyle. (Due to carrier limitations, exclusions apply to parts of Asia and certain remote regions.)
What are my shipping options and costs?
🚀 STANDARD EXPRESS (Recommended for Speed): $12.95 flat rate via DHL or FedEx. Delivered in 10-15 business days after dispatch. Tracked door-to-door.
🌎 FREE WORLDWIDE SHIPPING (Economical & Reliable): Free on all orders over $50 via EMS. Delivered in 15-25 business days after dispatch.
How long does order processing take?
All orders are hand-prepared at our Albuquerque warehouse within 1-2 business days before dispatch. We ensure every graphic and embroidery detail is perfect.
Will I pay customs or import duties?
We handle all international documentation. However, any duties, taxes, or fees are the responsibility of the recipient, as determined by your local regulations.
*Delivery times are estimates and can be affected by customs processing or local holidays.
💳 PAYMENTS & SECURITY
What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, and PayPal for a secure, seamless checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and trusted payment processors. Your confidence is our uniform.
↩️ RETURNS & EXCHANGES
What is your return policy?
If the gear isn’t right, you have 15 days from the delivery date to initiate a return. Items must be unworn, unwashed, and with all original tags attached.
How do I start a return or exchange?
Visit our Returns Portal for all details and to begin the process. Our crew will guide you through the next steps.
📦 ORDER & ACCOUNT MANAGEMENT
How can I track my order?
Once your Paper Plane takes off, you’ll receive a confirmation email with a tracking number. Use it to watch your gear’s journey in real-time.
Can I change or cancel my order?
We spring into action fast! Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best if it hasn’t entered processing.
Who do I contact for other questions?
Our crew is here. Email us at [email protected] for any issues not covered here. We’re built for your hustle.