Effective Date: March 15, 2024

At Paper Plane Shop, we’re built for the global hustler. We craft every piece of gear with intention—from our Global Warning Collection hoodies to our precise Fitteds and statement Bucket Hats. We trust you’ll love your drop. But if the fit isn’t right or the piece doesn’t match your vision, our returns process is designed to be as seamless as our checkout.

This policy is part of our uniform: clear, direct, and built for a borderless community.

🛡️ THE CORE RULES

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Proof of Purchase: Your order number or confirmation email is required.
  • Non-Returnable Items: For hygiene and customization reasons, Custom Embroidery items and Crowns (as intimate apparel/headwear) are FINAL SALE and cannot be returned or exchanged unless defective.

THE RETURN & EXCHANGE PROCESS

We move fast. Follow these steps to get your return or exchange processed promptly.

Step 1: Initiate Your Request (Within 15 Days)

Email our crew at [email protected] with the subject line “Return/Exchange Request: [Your Order Number]”. Use the template below to ensure we have all the details we need to accelerate your request.

To: [email protected] Subject: Return/Exchange Request: #[Your Order Number] Hey Paper Plane Crew, I’d like to request a [Return / Exchange] for my order. – Order Number: – Name: – Email Associated with Order: – Item(s) for Return/Exchange: (e.g., Crewneck – Black, Size M) – Reason: (e.g., Size Exchange, Change of Mind, etc.) – Preferred Action: [ ] Refund to original payment method [ ] Exchange for [Item Name & Size] – Date Item was Received: Let me know the next steps. Thanks, [Your Name]

Step 2: Receive Instructions & RMA Number

Within 48 hours, our crew will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return address (our HQ: 1771 Chapmans Lane, Albuquerque, US 87109) and any specific carrier recommendations.

Step 3: Ship Your Item

Securely package the item(s) with all original tags and packaging. Include a copy of your order confirmation or the RMA number inside the package. You are responsible for the return shipping costs, unless the item is defective or we made an error.

Recommendation: Use a trackable shipping service (like DHL, FedEx, or your local postal service with tracking) and retain your proof of postage. We cannot be responsible for items lost in transit.

Step 4: Our Inspection & Processing

Once we receive your return at our Albuquerque HQ, our quality crew will inspect it within 3-5 business days. We’ll email you to confirm approval or if any issues arise.

REFUNDS: TIMING & METHOD

We hustle to get your funds back to you. Upon approval:

  • Timing: Refunds are processed within 5-7 business days after inspection approval.
  • Method: The refund will be issued to your original payment method (Visa, Mastercard, JCB, or PayPal). The time it appears in your account depends on your bank or payment provider’s policies, typically within 5-10 additional business days.
  • Exchanges: For size/color exchanges, we will ship the new item once the return is approved. If the exchange item is of higher value, you will be invoiced for the difference. If it’s of lower value, we will refund the difference.
  • Original Shipping Costs: Original shipping fees (Standard or Free EMS) are non-refundable, except in cases of our error or defective items.

INTERNATIONAL RETURNS

As a global shop shipping worldwide (exclusions apply), we handle international returns from Tokyo to Toronto. The process is identical, but please note:

  • You are responsible for any return shipping duties, taxes, or customs fees.
  • Mark the package as “Returned Goods” to help avoid additional import charges.
  • Refunds will be issued in the original currency of purchase, minus any currency conversion fees that may be applied by your financial institution.

⚠️ FINAL SALE & NON-RETURNABLE ITEMS

To maintain quality and exclusivity, the following items are final sale and not eligible for return or exchange:

  • Custom Embroidery: Any item personalized with custom embroidery is made uniquely for you and cannot be resold.
  • Crowns: Due to the intimate nature of headwear fitting and hygiene considerations.
  • Items Damaged After Delivery: Goods that have been worn, washed, altered, or damaged by the customer.
  • Clearance or Special Promotion Items (will be marked as “Final Sale” at purchase).

DEFECTIVE OR WRONG ITEMS?

We pride ourselves on quality control. If you receive a defective item or the wrong product, we apologize for the turbulence. Contact us immediately at [email protected] with photos and your order details. We will cover all return shipping costs and expedite a replacement or full refund.

NEED SUPPORT FROM THE CREW?

For any questions on returns, exchanges, or defective items, reach out. We’re built on trust and clear communication.

📧 Email: [email protected]
📬 Mail Returns To: Paper Plane Shop, Returns Department, 1771 Chapmans Lane, Albuquerque, US 87109

We’ll clear any turbulence promptly.

Paper Plane Shop • 1771 Chapmans Lane, Albuquerque, US 87109 • Shipping worldwide (exclusions apply)
All gear. No fear.