Built for the global hustler. At Paper Plane Shop, we craft every piece of gear with intention—from our statement-making Global Warning Collection to our precise Fitteds and essential Planes gear. Our shipping and returns are designed to be as seamless as our checkout: clear, direct, and built for a borderless community.

🚀 SHIPPING: GET YOUR GEAR

We move fast. Once you place your order, our crew gets to work.

Order Processing

  • Processing Time: 1-2 business days.
  • You’ll receive a confirmation email with your order details and tracking information once your gear ships.

Shipping Methods & Delivery Times

We ship worldwide (exclusions apply to some remote areas). Choose the method that fits your mission:

STANDARD SHIPPING
Carrier: DHL or FedEx
Cost: $12.95
Delivery: 10-15 business days after shipment.

FREE SHIPPING
Carrier: EMS
Cost: FREE on orders over $50
Delivery: 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing. You can track your order via the link provided in your shipping confirmation email.

🔁 RETURNS & EXCHANGES: OUR POLICY

We trust you’ll love your drop. But if the fit isn’t right or the piece doesn’t match your vision, here’s our clear-cut process.

🛡️ The Core Rules

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Proof of Purchase: Your order number or confirmation email is required.

⚠️ FINAL SALE ITEMS (Non-Returnable)

To maintain quality, exclusivity, and hygiene, the following items are FINAL SALE and cannot be returned or exchanged unless defective:

  • Custom Embroidery: Any item personalized with custom embroidery is made uniquely for you.
  • Crowns: Due to the intimate nature of headwear fitting and hygiene considerations.
  • Items marked “Final Sale” during clearance or special promotions.
  • Items damaged after delivery (worn, washed, altered).

📦 The Return & Exchange Process (4 Steps)

Step 1: Initiate Your Request (Within 15 Days)

Email our crew at [email protected] with the subject: Return/Exchange Request: #[Your Order Number].

Use this template to speed things up:

To: [email protected]
Subject: Return/Exchange Request: #[Your Order Number]

Hey Paper Plane Crew,
I’d like to request a [Return / Exchange] for my order.
– Order Number:
– Name:
– Email Associated with Order:
– Item(s) for Return/Exchange: (e.g., Crewneck – Black, Size M)
– Reason: (e.g., Size Exchange, Change of Mind, etc.)
– Preferred Action: [ ] Refund to original payment method [ ] Exchange for [Item Name & Size] – Date Item was Received:

Let me know the next steps.
Thanks,
[Your Name]

Step 2: Receive Instructions & RMA Number

Within 48 hours, we’ll email you a Return Merchandise Authorization (RMA) number, detailed instructions, and our HQ return address.

Step 3: Ship Your Item

  • Securely package the item(s) with all original tags and packaging.
  • Include a copy of your order confirmation or the RMA number inside the package.
  • You are responsible for return shipping costs, unless the item is defective or we made an error.
  • Recommendation: Use a trackable service (DHL, FedEx, postal service with tracking) and keep your proof of postage. We cannot be responsible for items lost in transit.

Step 4: Our Inspection & Processing

Once received at our Albuquerque HQ, our quality crew inspects returns within 3-5 business days. We’ll email you with approval or if any issues arise.

💸 REFUNDS: TIMING & METHOD

We hustle to get your funds back to you.

  • Timing: Refunds are processed within 5-7 business days after inspection approval.
  • Method: Refund is issued to your original payment method (Visa, Mastercard, JCB, or PayPal).
  • Appearance in Your Account: Depends on your bank/provider, typically within 5-10 additional business days.
  • Exchanges: For size/color exchanges, we ship the new item once the return is approved. Price differences will be invoiced or refunded.
  • Original Shipping Costs: Are non-refundable, except in cases of our error or defective items.

🌍 INTERNATIONAL RETURNS

From Tokyo to Toronto, the process is identical. Please note:

  • You are responsible for any return shipping duties, taxes, or customs fees.
  • Mark the package as “Returned Goods” to help avoid additional import charges.
  • Refunds are issued in the original currency of purchase, minus any currency conversion fees applied by your financial institution.

🚨 DEFECTIVE OR WRONG ITEMS?

We pride ourselves on quality control. If you receive a defective item or the wrong product, contact us immediately at [email protected] with photos and your order details. We will cover all return shipping costs and expedite a replacement or full refund.

NEED SUPPORT FROM THE CREW?

We’re built on trust and clear communication. Reach out for any questions.

📧 Email: [email protected]
📬 Mail Returns To:
Paper Plane Shop, Returns Department
1771 Chapmans Lane, Albuquerque, US 87109

We’ll clear any turbulence promptly.

Paper Plane Shop • 1771 Chapmans Lane, Albuquerque, US 87109 • Shipping worldwide (exclusions apply)
All gear. No fear.